Privacy Policy

Last updated: October 3, 2026

Rocktide LLC, doing business as Rocket Cooling and Sub Zero, a Rocket Cooling Company ("Rocket Cooling," "we," "us"), respects your privacy. This policy explains how we collect, use and share information through our website, rocketcooling.com, and when you call, text, email or book service with us.

Information we collect

Information you provide. When you request service, book online, call, text, email or fill out a form, we collect what you give us, such as your name, phone number, email address, service address, and details about your equipment and service needs. Calls may be recorded for quality and training. Filter orders and financing applications are handled by our partners under their own privacy policies. Job applications go through a separate recruiting system and are not covered by this policy.

Information collected automatically. When you use our website, we and our partners collect your IP address, browser and device type, pages viewed, clicks and scrolling, the website or ad that referred you, and your approximate location, using cookies and similar technologies.

How we use information

We use information to schedule and perform service, prepare estimates and process payments, register warranties, send appointment reminders and service updates, respond to you, send offers you have agreed to receive, improve our website, measure our advertising, prevent fraud, and meet legal, tax and licensing obligations.

Cookies and tracking

We use cookies and similar technologies for:

• Analytics, including Google Analytics
• Session recording, including Microsoft Clarity, to see how visitors use our pages
• Advertising, with partners including Google and Meta, to measure which ads lead to calls and bookings and to show our ads to past visitors on other websites
• Security and core website functions

A full, current list is on our Opt-out preferences page.

How we share information

• With service providers that help run our business and website, only to provide services to us
• With manufacturers and suppliers, for warranties, parts and rebates
• With financing partners, when you apply for financing
• With analytics and advertising partners, as described above
• When required by law, or to protect our rights, property or safety and that of others
• As part of a merger, acquisition or sale of all or part of our business

We do not sell your contact details. Some US state laws treat sharing website activity with advertising partners as a "sale" or "sharing" of personal information. You can opt out of this on our Opt-out preferences page.

Your choices

• Cookies: opt out on our Opt-out preferences page. We honor Global Privacy Control and Do Not Track signals.
• Emails: use the unsubscribe link in any marketing email.
• Texts: reply STOP to any message.
• Your information: email info@rocketcooling.com to request access to, correction of, or deletion of your information. We will verify your request and may keep records the law requires.

Text messaging

When you opt in to texts, we collect your mobile number to send messages you have requested, such as appointment reminders, service notifications and, if you agree, offers and updates. Consent is not a condition of purchase. Customer phone numbers and SMS opt-in data will not be shared with third parties for marketing purposes. Reply STOP to unsubscribe or HELP for help. Message frequency varies. Message and data rates may apply.

Retention and security

We keep information as long as needed for service, warranties and legal requirements, and protect it with reasonable safeguards. No method of transmission or storage is completely secure.

Children

Our website and services are intended for adults. We do not knowingly collect information from children under 13.

Other websites

Links to partner websites are governed by those websites' own privacy policies.

Changes to this policy

We will post any updates here and change the date at the top.

Contact us

Rocktide LLC, doing business as Rocket Cooling
180 N Main St, LaBelle, FL 33935
info@rocketcooling.com · (863) 563-1640

SMS Terms and Conditions

You agree to receive informational messages, such as appointment reminders and account notifications, from Rocket Cooling. Message frequency varies. Message and data rates may apply. For help, reply HELP to your text message or email marketing@rocketcooling.com. You can opt out at any time by replying STOP.