Frequently Asked AC Questions

AC Answers: Frequently Asked Questions

Welcome to our FAQ page! Here, we've compiled a list of the most common questions our customers ask about air conditioning systems and our services. If you can't find the answer you're looking for, please feel free to contact us directly, and we'll be happy to assist you.

1. Why is Rocket Cooling different?

Rocket Cooling distinguishes ourself through our commitment to customer satisfaction. Our motto, "Our service is out of this world," reflects our dedication to taking exceptional care of our customers. We go the extra mile by registering customer warranties for new installations, ensuring the longevity and reliability of our products. Furthermore, Rocket Cooling maintains open and transparent communication with customers throughout the entire process, from scheduling appointments to the successful completion of the work, establishing trust and accountability in our services.

2. What are the signs that my air conditioner needs servicing or repair?

Common signs that your air conditioner may need servicing or repair include insufficient cooling, strange noises, unusual odors, increased energy bills, and poor airflow. If you notice any of these issues, it's a good idea to schedule a service appointment.

3. How often should I have my AC system serviced?

We recommend scheduling annual maintenance for your AC system. Regular maintenance helps improve efficiency, extend the system's lifespan, and prevent unexpected breakdowns. It's best to have maintenance done in the spring to prepare for the summer cooling season.

4. What is the ideal temperature setting for my air conditioner?

The ideal temperature setting can vary depending on personal comfort, but a common recommendation is to set your thermostat to around 78-80°F (25-27°C) when you're at home. When you're away, consider setting it a few degrees higher to save on energy costs.

5. Can I perform maintenance on my air conditioner myself?

While there are some basic maintenance tasks you can do, such as cleaning or changing the filter, it's advisable to leave more complex tasks to professionals. DIY maintenance can void warranties and may lead to unintended damage.

6. How can I improve the efficiency of my air conditioner?

To improve efficiency, keep your filters clean, seal any leaks in your home's insulation, and ensure your thermostat is set at an appropriate temperature. Regular professional maintenance is also essential for optimal efficiency.

7. What is the average lifespan of an air conditioning system?

The average lifespan of an AC system is typically around 15-20 years, but this can vary based on factors such as maintenance, usage, and the quality of the system. Some systems may last longer with proper care.

8. Do you offer emergency repair services?

Yes, we offer emergency AC repair services. If your AC system breaks down unexpectedly, don't hesitate to contact us, and we'll send a technician to address the issue as quickly as possible.

9. Can you help me choose the right AC system for my home?

Absolutely! Our expert team can assess your home's specific needs and recommend the best air conditioning system for your space, taking into account factors like size, budget, and energy efficiency.

10. Do you offer financing options for new AC installations?

Yes, we provide financing options to help make purchasing a new AC system more affordable. Our team can guide you through the financing process and discuss available options.

11. What brands of air conditioning systems do you service and install?

We service and install a wide range of reputable AC brands, ensuring that we can meet your specific requirements. Our technicians are experienced with many major brands, and we can help you choose the right one for your needs.

12. I keep hearing about different AC unit Sizes in “tons.” What is tonnage? And why does it matter?

AC unit tonnage refers to the cooling capacity of an air conditioning system and is determined by various factors such as square footage, ceiling height, the number of occupants, insulation, ductwork, sun exposure, and outdoor climate conditions in your home. Choosing the right AC tonnage is crucial, and it's advisable to have a technician assess your specific needs to make a suitable recommendation. Contrary to the notion that bigger is better, when it comes to AC tonnage, it's essential to avoid oversized units that may not be efficient or cost-effective for your space.

13. Why does my AC drain line keep clogging?

The repeated clogging of drain lines in Florida is often attributed to the subtropical climate, characterized by excess rain, humidity, and heat. These conditions create an environment conducive to drain line blockages. To prevent future issues, routine maintenance visits from RC are recommended. However, it's also advisable for homeowners to perform drain line maintenance themselves by clearing it every few months, even with professional AC maintenance.

14. I keep hearing about AC Efficiency and Seer Rating. What is SEER? And why does it matter?

SEER stands for Seasonal Energy Efficiency Ratio, and it is a measure of the efficiency of an air conditioning system. The SEER rating indicates how well an AC unit can convert electricity into cooling over an entire cooling season. It is calculated by dividing the total cooling output of the system by the total electrical energy input. The SEER rating matters because it directly impacts the energy efficiency and operating costs of your air conditioning system. Higher SEER ratings indicate greater efficiency, meaning the system can cool your space using less electricity, which leads to lower energy bills. It's also more environmentally friendly as it reduces energy consumption and greenhouse gas emissions. When choosing an AC unit, a higher SEER rating is generally preferable for better long-term cost savings and environmental impact.

15. What is the difference between a maintenance visit and a service call?

A maintenance visit is a pre-scheduled check of your AC unit, ensuring it's running correctly and is usually based on your maintenance plan. It's a proactive measure to maintain the AC's performance. In contrast, a service call is reactive and occurs when the AC is malfunctioning. During a service call, a technician diagnoses the problem before suggesting any necessary repairs. Maintenance visits are preventative, while service calls address specific issues with the AC unit.

16. Why do I still get charged for labor even when my part is covered under warranty?

Labor costs are generally billed separately because they involve the technician's time, expertise, and effort required to diagnose the issue, replace the part, and ensure the system functions correctly. Warranties typically cover the cost of the replacement part itself, but they do not extend to the labor associated with the installation or repair. These labor charges ensure that the technician is compensated for their work, expertise, and the service provided, even if the part is under warranty. It's a common practice in the HVAC industry and helps maintain the quality of service and expertise of technicians.

If you have any more questions or need further assistance, please don't hesitate to reach out to us. We're here to provide you with the best possible solutions for all your air conditioning needs.

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